btw.
Last month, we had a cumulative total of 352 working hours across 1,227 connections.
This translates to an average of 17 minutes per connection.
That's approximately 61 connection per day, theoretically for four people, which translates to approximately 4:20 hours of connections per day per person.
In practice, of these four people, at least one person is often away from the office, i.e. visits the client's office in person, on average every other day.
The actual average number of calls per person per day is therefore higher.
When you have a busy daily schedule, even renaming and regrouping contacts can cause problems, especially when it's usually the entire group that needs to be changed, not just a single contact or device on the list.
Not to mention the ongoing reporting of work completed, especially across multiple systems.
From this point of view, I finally decided to start working again on this UDF as it was worth my time.