The brilliant thing about the help file is it's actually a community project, albeit a couple of MVPs have access to the editing the files. Besides this, user input is invaluable because the more we tailor the help file the less people will be asking everyday common questions. So this is why I've decided to tackle the FAQ, but instead of adding questions I think are common, I thought I would ask you, what questions should be added? What questions do you see popping up on a regular basis? Have y